How Zeppe's Pizzeria Went from 4.2 to 4.7 stars on Google with Shipday

Seamless Onboarding Experience

Zeppe’s Pizzeria found the onboarding experience with Shipday exceptionally smooth. Mike Ficzner, the franchise owner, noted, "The onboarding process was seamless with Shipday—no issues at all. The Shipday team helped us get both of our stores online quickly. Their support was clear and easily accessible via email, phone, and the app. It made everything simple and stress-free."

The “Aha” Moment

Zeppe’s real "aha" moment came when Mike realized they could efficiently manage their delivery operations using top-tier third-party drivers from services like DoorDash and Uber. "That's when we knew Shipday was the right move," Mike emphasized.

Significant Operational Improvements

Since adopting Shipday, Zeppe’s Pizzeria has experienced a noticeable improvement in operational efficiency. General and assistant managers report significant productivity gains and substantial time savings. The built-in rating system has allowed Zeppy's to proactively address customer feedback, ensuring accuracy and high-quality service before reviews become public.

Remarkable Financial Impact

Financially, Zeppe’s has benefited greatly from the transition. "We've seen tremendous cost savings by not needing to hire or train in-house drivers full-time," Mike explained. "With essentially unlimited third-party drivers available, our revenue has increased significantly. We're moving more tickets, faster."

Enhanced Driver and Customer Satisfaction

The Shipday app has also significantly improved satisfaction levels among drivers and customers. In-house drivers appreciate the app's simplicity, especially during peak weekend hours. Customers have praised the improved communication and real-time tracking features. According to Mike, "Everyone’s happier."

Since implementing Shipday, we’ve seen a noticeable increase in our five-star Google reviews. The in-app review feature has been a game-changer. It allows our customers to share honest feedback internally through the 1–4 star rating system, which helps our team consistently improve the food, service, and atmosphere we deliver. At the same time, the seamless redirect for five-star reviews to Google has significantly boosted our public-facing reputation.

This two-tiered approach has been one of the most valuable aspects of the platform. It’s helped us grow, improve operations, and most importantly, better serve our customers.

"We were at 4.2 stars on Google reviews for a while. Now, with Shipday, we are on our way to 4.7 which is crazy in the pizza world."—added Mike.

Impressive Metrics and Results

The introduction of Shipday has delivered exceptional results:

• 30–40% increase in revenue directly attributable to improved delivery capacity
• Overall revenue has doubled since implementation
• Increased operational efficiency and reduced waste

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