How Mr. G’s Pizza Modernized Delivery Operations with Shipday

Client name

Mr G's Pizza

Location

California

Founded

1996

Client since

Size

Number of drivers

About

When Mr. G’s Pizza first opened its doors in Diamond Bar, California, it wasn’t backed by business experience or a polished plan—just a single guiding principle: serve people well.

“I knew absolutely nothing about running a business or making pizza or doing anything whatsoever,” the owner recalls.“ I just started off with the thing of wanting to serve people.”

That simple but powerful philosophy fueled years of growth, turning Mr. G’s into a local favorite. But with growing customer demand came new challenges—especially when it came to delivery.

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The Challenge: Juggling Deliveries with No Tech Support

Before 2022, Mr. G’s Pizza had a completely manual approach to delivery. Orders came in by phone. Details were written down by hand. Deliveries were made personally—without GPS, order tracking, or third-party logistics.

“There was no way for customers to track me,” the owner explains. “I’d knock on the door and wait, hoping they’d show up quickly. It was clunky, and there was no record of anything.”

Without a streamlined system, taking time off or stepping away from the store was nearly impossible. Every delivery had to be managed personally, and there was no fallback option when things got busy.

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The Solution: A Seamless, Real-Time Delivery Platform

That all changed in 2022, when Mr. G discovered Shipday, a real-time delivery management platform built for local businesses. What stood out immediately was its simplicity and flexibility.

“What was phenomenal was the elegance of the Shipday solution. It gave me the option to be able to choose any third-party delivery provider on a single screen. I can pick and choose based on time and the amount of money it was going to cost me.”

This ability to toggle between self-delivery and outsourced delivery in real time was a game-changer. Whether it’s a quiet Tuesday or a packed Friday night, Mr. G’s can now adjust on the fly.

“I can do it real-time. If it gets really busy here, I can outsource it. If it’s not, I do it myself.”

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Implementation: Smooth, Self-Directed, and Immediate

Unlike traditional POS integrations or delivery platform onboarding, setting up Shipday required no special training, hardware, or weeks-long setup. The app worked seamlessly on the owner’s phone, giving full visibility into both the dispatch and driver apps on a single screen.

“When an order comes in, I can choose to outsource it. If I’m going to do it myself, it comes right onto the driver app. I pick it up and go.”

In just days, the restaurant transitioned from paper and guesswork to digital order management and GPS tracking.

How Shipday turned struggles into growth opportunities

Challenges before Shipday

With Shipday

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Mr G's Pizza

Benefits and early results after implementing Shipday

Results: Efficiency, Cost Control, and a Corporate-Level Experience

While Mr. G’s doesn’t track formal delivery KPIs, the results are felt daily—in smoother operations, happier customers, and more personal freedom for the owner.

Customers love the ability to track their deliveries in real time, eliminating guesswork and improving satisfaction. For Mr. G’s, Shipday’s “Commission-Free Delivery” model is a massive financial win. When customers place direct phone orders and Mr. G’s handles the delivery, there are zero third-party fees involved.

“There is no commission paid to anyone. It’s at least cost to the customer and the least cost to us.”

That’s a crucial advantage in a business with tight margins, where large third-party platforms often take 15–30% per order. Now, Mr. G’s gets to maintain direct customer relationships and full revenue ownership.

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Freedom for the Owner, Professionalism for the Business

Perhaps the most personal benefit of all? Work-life balance.

“Previously, I would hesitate to go on vacations or visit friends and family because I had to sit and do delivery,” the owner shares. “But ever since Shipday came on, I’ve been going to all the gatherings that I need to be there, and I can outsource Shipday deliveries.”

That kind of flexibility—choosing who delivers, when, and at what cost—has changed not just the logistics of the business, but the life of the person running it.

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Professional Tools, Mom-and-Pop Values

From a customer-facing perspective, the restaurant now looks like a modern, tech-savvy operation—with live tracking, delivery data, and route optimization.

“At the end of the month, I can get to see how many deliveries were made, what the distances were, what the order amount was. Shipday has given a small mom-and-pop pizza area the ability for the order to be tracked. That’s a tremendous boon,” the owner explains. “You look sophisticated like a corporate pizza area.”

Routing is easier too. With address auto-fill and instant access to Apple Maps, Google Maps, or Waze, deliveries are faster and more accurate. No more typing in addresses or guessing directions.

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Final Thoughts

For Mr. G’s Pizza, Shipday isn’t just a delivery app—it’s a business enabler. It has brought modern tools to a small, passionate operation, without forcing it into the one-size-fits-all mold of big delivery platforms.

The ability to control costs, maintain customer relationships, and flex delivery operations in real time has unlocked a new level of professionalism—and peace of mind.

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